27" iMac SSD & eSATA Upgrade Nightmare - OWC (Other World Computing)

I wanted to write a post about my good friend's recent experience with OWC (Other World Computing), as they are one of the oldest Mac-authorized resellers, and I've usually heard good things about doing business with them. My most recent experience has significantly swayed my views.

Their offers for the new 21.5" and 27" iMacs are quite intriguing. You can either buy from them, or ship an already-purchased system to them, and they offer a whole host of upgrades that Apple does not. For example, OWC will add an eSATA port for $169 (faster than Firewire 800!), or add/replace internal hard drives with Solid State Drives (SSDs). They'll even add an internal Blu Ray disc player! And all at costs less than Apple charges (easy to do). But that's where the fun ended (at least for us).

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