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line in your head?

I have worked through a couple of “customizing a theme” tutes but always run into the same problem: I can’t get the admin/edit header bar to be visible. It looks like a CSS problem: the space is there, reserved, as if the header were set to “visibility:hidden”, but there’s no bar.

I’ve gone through the template CSS and there doesn’t seem to be anything that would account for this.

Any suggestions?

Thanks!

Dave

They are located in the theme file you have selected for your Concrete installation. The theme directories are located in your web server, at the path /themes. I believe Yogurt is the default theme, but you may have added your own so be sure to edit the correct theme. I don’t believe you can edit CSS from the C5 dashboard, if that’s what you’re trying to do.

Very easy tutorial:)

Let me know how things get solved!

I will say at the outset that the personnel I have dealt with on the phone at OWC have been unfailingly polite and helpful, with particular kudos to Tracy from customer service and Travis in tech support, but there are clearly issues in the back rooms where the actual work is getting done as well as with internal documentation of problem cases. There is a clear disconnect between what is promised and what is actually delivered.

Here’s the saga:

Drop shipped a 27 inch i7 3.4 Ghz iMac to OWC in the beginning of September. Due to some issues at Apple, there was some delay in the arrival of the machine , but it did get there eventually. The actual turnaround of the upgrade (eSATA port, add 480GB SSD as new boot drive, upgrade existing conventional HDD to 2TB and add additional 8 GB RAM) took around 24 hours and then the machine found its way back to me 2 days later. So far, so good.

The machine arrives with one of the styrofoam packing blocks around the monitor screen cracked, which is of concern. I take several pictures to document this before unpacking. Once I get the machine out of the box and inspect it, everything looks to be ok.

Plug in the machine and boot, then observe the dreaded folder/question mark icon. My first thought is that there is invisible damage related to the cracked packing block, perhaps a loose connection. I call OWC and we quickly determine that the machine will have to go back for evaluation and possibly filing a claim against the goons from FedEx ground. During this conversation, I am assured that the computer tested fine before leaving the facility. Very disappointing, but a real world hazard when shipping items like computers.

The iMac goes back to OWC the next day and arrives 2 days later. It is supposedly “fixed” and they hold it for 5 days to await shipping, as I am out of town during the time frame when they otherwise would have shipped it. While I’m on the road, I call OWC to get a followup on what happened. Here’s where things get interesting and weird.

I speak to someone in customer service and ask what was found when the unit was inspected. I’m told that the operating system wasn’t installed! I’m left scratching my head on this one, big time. First, how on earth could you test the dang thing in the first place, to know if everything you did worked? Second, the day I placed my order, someone from OWC called to confirm my details, where it was made explicitly clear and acknowledged that I wanted Lion installed on the new SSD. How in God’s name is it possible to send a machine out the door after confirming an order like that? At this point, I don’t know what to believe, so I decide to sit tight and wait for my computer to arrive, which it did yesterday.

I hook up an external HDD with my Time Machine backup via the eSATA port and I boot it up. Initial boot is verrrry slow, but eventually Lion comes up in the usual fashion and asks me if I want to transfer data from my backup, to which I say yes.

While going through the initial boot, I immediately notice that the fan is running flat out. It’s all over the OWC blog pages that they have engineered a hardware solution to this known issue with iMacs and non-factory HDs, so I’m scratching my head again, wondering if these bozos have any clue about what they are doing over there in Illinois.

But wait, it gets better.

The data transfer from my external HDD via the eSATA port hangs. Nothing I can do to unfreeze it, so I take a deep breath and reboot. Unbelievably, I get the folder/question mark icon again! My initial assumption is of course that somehow, the OS was corrupted during the failed data transfer, so I pop in a Lion disk to try a reinstall/recovery.

Here’s where the icing is put on the cake.

Lion can’t find the SSD!

I switch out of install mode to disk utility and the SSD is no longer there! Zero, zip, nada!

Called OWC immediately and the machine is now being expressed back to them again, with sincere assurances that they “will make everything right.”

I was supposed to have a conference call with a supervisory team today no later than 1:30 EST. It’s now an hour past their self-declared deadline and I’ve heard nothing. Of course, I’ve also been without my computer for over three weeks, have nearly 4 grand tied up in the machine, upgrades and ancillary equipment purchased to go with my new iMAC and over a month’s worth of work opportunities down the toilet.

I’ll leave all of you to draw your own conclusions about the reliability and trustworthiness of OWC.